Terms and Conditions

The use of this website is subject to but not limited to the below terms of use:

1. The content of the pages of this website is for the explanation and implementation of our services. It is subject to change without notice.
2. We use cookies to monitor browsing preferences. If you allow cookies to be used, the relevant personal information may be stored by us for use.
3. HomeWiz reserves the right to change, amend, cancel, or make exceptions to its terms and conditions and policies. Our terms and conditions and policies from time to time. By using our services, you acknowledge that you agree with our terms and conditions and policies.
4. No partnership, joint venture, or agency is created as a result of the Terms and Conditions, and you do not have any authority of any kind to bind HomeWiz in any respect whatsoever. HomeWiz will not be liable for any failure to perform its obligations hereunder where such failure results from any reason beyond HomeWiz reasonable control, including, without limitation, electronic, mechanical or communications failure or degradation.
5. All materials on the website are owned by or licensed to us. This material includes, but is not limited to, layout, design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. You give your consent that you will not make unauthorized use of the materials and information on the website.
7. We may also include links to other websites or applications. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.
8. Your use of this website and any dispute arising out of such use of the website is subject to the local laws of UAE Courts.
9. When you book through HomeWiz, we provide services for your home needs. Once the service is done, the Fees you pay to us are non-refundable. We may update the pricing scheme on a going-forward basis. You are liable for any and all taxes applicable as per UAE Law.
10. HomeWiz may change rates and fees from time to time by posting the changes on the HomeWiz website with no advance notice mandatory for temporary promotions or any changes that result in the reduction or increase of rates and fees.
11. You are responsible for maintaining the confidentiality of all the information in your account.
12. Customers using the website who are minors/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
13. If any provision of this Terms and Conditions is found to be unenforceable or/and invalid, that provision shall be limited to the minimum extent necessary so that the Terms and Conditions shall otherwise be kept in full force and effect. 
14. HomeWiz may transfer, assign or delegate the Terms and Conditions and its rights and obligations without consent.
15. HomeWiz will not trade with or provide any services to OFAC and sanctioned countries.
16. HomeWiz shall be allowed to send you messages via WhatsApp, SMS, email, or notifications as means of communication for the purposes of including but not limited to appointment confirmation, appointment updates, and marketing.

We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other currency agreed upon). If you choose to pay the fee by your credit card, you, as the cardholder, must retain a copy of transaction records.

By using your account as a payment instrument with HomeWiz, you are consenting to our terms of use. You may choose from various payment methods available on our Platform. We reserve the right to introduce additional payment methods or remove existing ones at our discretion.

Online payments are processed by our third-party service providers, where your credit/debit card information will be stored for future bookings. Additionally, this stored information by may be used for any future transactions, including but not limited to recurring appointments, outstanding payments, tips, or any other amounts due to HoweWiz.

HomeWiz does not store your credit card or payment information. 

We conduct random quality inspections on a regular basis to review the quality of our crew members' work while they are on duty.

Here are the three methods we use in maintaining the quality checks:

1. Unannounced Visit - To ensure service professionals are properly uniformed and performing their duties thoroughly and completely.
2. On-Site Inspection - A walk-thru with the service professional and/or the client during regular business hours.
3. Follow-up – A brief telephone call by our customer service agents after your session has been completed.

HomeWiz checks the backgrounds of its personnel both directly and indirectly. However, each user should exercise common sense and caution to protect their personal safety and property, just like you would when faced with any person whom you do not know. 

The client is responsible for securing - cash, jewelry and any other items of value. HomeWiz has a zero-tolerance policy in terms of theft and dishonesty and any such cases should be reported by the client to the authorities. 

HomeWiz is not responsible for houses and interiors during the process of entering the house or leaving the house. What happens to the client's belongings and house interiors during the home service session is solely the client's responsibility.  HomeWiz are not obliged to cover any damage(s) caused during the home service session.

You can report the following issues within the timeframes below:

• Missing/ stolen Items: within 48 hours.
• Damaged items: within 24 hours

Homewiz does not accept any responsibility or liability any of the above.

HomeWiz prohibits discrimination against Professionals based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender , age or any other characteristic that may be protected under applicable law. Such discrimination includes, but is not limited to, any refusal to accept Professional Services based on any of these characteristics. If it is found that You have violated this prohibition your charges will not be refunded and you will lose access to the HomeWiz Platform. Applicable laws in certain jurisdictions may require and/or allow the provision of Professional Services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.

At HomeWiz Services, we are committed to providing excellent service to our customers. However, we understand that disputes may arise from time to time. To address any concerns or disagreements effectively, we have established the following dispute resolution policy:

Open Communication: We encourage open and honest communication between our customers and our team. If you have any concerns or complaints regarding our services, please contact us as soon as possible info@homes-wiz.com or 058 973 9709. Please provide detailed information about the nature of the dispute, including dates, services rendered, and any relevant documentation or evidence.

Investigation: Upon receiving a dispute, our team will promptly investigate the matter thoroughly and impartially. We may request additional information or clarification from both parties involved and propose a solution on a case to case basis.

Escalation: If the initial resolution attempt does not resolve the dispute satisfactorily, you may request further escalation. Your concern will be reviewed by a senior member of our management team, who will conduct a secondary investigation and propose a resolution.

External Mediation: In rare cases where a satisfactory resolution cannot be reached internally, any dispute or claim arising out of or in connection with this website shall be subject and construed in accordance with the laws of UAE..

Record Keeping: We maintain detailed records of all disputes raised and their resolutions for internal review and quality improvement purposes.

Confidentiality: All communications and information related to the dispute resolution process will be treated with confidentiality and shared only with individuals directly involved in the resolution efforts.

Timely Resolution: We strive to resolve disputes in a timely manner, typically within 14 days of receiving the initial dispute notification. However, the resolution timeline may vary depending on the complexity of the issue.

Customer Satisfaction: Our ultimate aim is to ensure that our customers are satisfied with the outcome of the dispute resolution process. We appreciate your patience and cooperation as we work towards a resolution.